Below are some of the most frequently asked questions about our products and services:
Question: I placed an order and paid with my credit card but the status says "Awaiting Payment". What happened?
Answer: No worries. If your status says "Awaiting Payment" you are all set. There is no need to place another order. Your card has been authorized, but we have not completed the process yet. When we do process your order, the status will change to "Awaiting Shipment."
Question: I need my purchase by this weekend. Will I get my order before then?
Answer: Please see our SHIPPING POLICY page for information regarding shipping dates and methods.
Question: What size medal is appropriate for men, women or children?
- Large medals (1” or larger) are usually intended for men or women who do like to wear larger medal.
- Medium size medals (approximately ¾”) are most common for women or children 7 years or older. Some men also prefer the medium medals.
- Small medals (charm size) are great for bracelets or for small children (UNDER ADULT SUPERVISION). Ladies that want a dainty medal to compliment another medal on the same chain or to accompany another necklace may prefer the small/charm size medals.
Question: What size chain should I choose for my medal?
- Men: The most common chain length for men is the 24” endless chain. However, if a person has a larger than normal head where an endless chain cannot be pulled over, you may consider a 24” chain with a clasp or a larger chain.
- Women: The most common chain length for women is 18”.
- Young men: For the growing boy, 18” heavy chain may suffice for now. Remember, you can always upgrade later to a longer chain.
- Young Ladies: 16” or 18”
- Small children: 13” or 16” (NO BABY OR CHILD SHOULD EVER BE LEFT UNATTENDED WHILE WEARING MEDALS.)
Question: What is a 14 karat gold-filled medal?
NEW FOR 2015!!: Answer: A 14 karat gold-filled medal has a non-precious base metal in the center with a layer of 14 karat gold on the outside. Therefore, a gold-filled medal is gold in color. Our new 14 Karat Gold Filled has the look and feel of solid 14 karat gold but at a fraction of the price without sacrificing the beauty, durability and long-term wear.
Question: Is gold-filled the same as gold-plating?
Answer: This outside layer of gold on the gold-filled is not to be confused with gold-plating. Gold-plating uses a very thin layer of gold.
Question: Will the gold on a gold-filled medal wear off?
Answer: Gold-filled items, even with daily wear, can last five to 30 years but will eventually wear through. We will say, that in our experience over the past 14 years, we have never seen a medal from the manufacturers we presently use where the gold-filled layer wore off.
Question: Do your sterling-silver medals contain nickel?
Answer: The only sterling-silver medals that contain nickel are the ones that are polished. The medal title and/or description will say whether or not the medal is polished.
Question: What are the weights of the 14kt medals?
Answer: The 14kt medals from Bliss Manufacturing have the following weight:
8000 Series 14kt medals: approximately 3.53 grams = 2.26984271 dwt (pennyweight) = 0.1245171 ounces
7000 Series 14kt medals: ~ approximately 6.46 grams = 4.15387646 dwt (pennyweight) = 0.22787 ounces
For other items, please call or e-mail.
Question: Does engraving delay the shipping of my medal?
Answer: This depends on the manufacturer of the item. If your item is manufactured by Bliss or HMH, there is no delay in shipping the medal. Medals by Singer may be delayed by a day or two.
Question: Are your products already blessed?
Answer: No, the products have not been blessed.
“Is Saint Christopher still a Saint?” I thought the Church ‘decanonized’ him.”
The short answer is, “YES, SAINT CHRISTOPHER IS STILL A SAINT!” The confusion came in the late 1960s when the Church revised the Universal Calendar of Feast Days to be celebrated at Mass. Christopher, along with many Saints, was removed from the Calendar to simplify it. This did not mean that he, and the other Saints, were no longer to be considered a Saint. His feast continues to be celebrated in certain parts of the world, just not universally. In fact, we are aware of parishes that were established in recent times that bear his name. So, rest assured, Christopher is STILL a Saint!
Question: Who is Waterfall LLC?
Answer: That is the parent company of Patron Saint Medals.