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Return Policy

RETURN POLICY

ALL RETURNS MUST BE APPROVED BY REQUESTING A RETURN ONLINE IN OUR ONLINE STORE.

We hope that you will be satisfied with you purchases through our website. We are proud of the fact that very, very few customers feel the need to return items to us. We attempt to adequately describe our items so that you are sure of what it is you are ordering before you place your order. If you are not completely satisfied with an item, please call us so that we can help you. In many cases, we can suggest an alternative item that will meet your needs. Please review our policies below regarding returns. We will do everything we can to make you satisfied. However, as is the case in every business, there needs to be a limit to what we are able to do. Basically, if we are made aware of concerns in a timely manner, we will be able to help you.

ALL 14KT GOLD ITEMS ARE SPECIAL ORDER ITEMS ARE ARE MADE BY THE MANUFACTURERS AS NEEDED AND CANNOT BE RETURNED UNLESS THERE IS A MANUFACTURING DEFECT.

Patron Saint Rosaries and Rosary Bracelets are made to order and are not returnable.

ENGRAVED ITEMS ARE NEVER RETURNABLE UNLESS THERE IS AN ENGRAVING ERROR MADE ON OUR PART OR ON THAT OF THE ENGRAVER.

All returns for products totaling $125.00 or more will be subject to a 15% restocking fee.

Medals, Cross/Crucifix Necklaces

Sterling Silver & Gold-Filled Items have a 30-Day Money Back Guarantee:

If you are not fully satisfied with your purchase, you may return it within 30 days for a full refund of the cost you paid for the item less shipping and handling charges.

IF YOU RECEIVED FREE SHIPPING WHEN YOU PLACED YOUR ORDER AND YOU ARE RETURNING ANY PART OF YOUR ORDER, WE RESERVE THE RIGHT TO DEDUCT $7.99 FROM YOUR REFUND AS A RESTOCKING FEE.

ANY ITEMS THAT HAVE BEEN WORN FOR ANY AMOUNT OF TIME AND/OR BLESSED CANNOT BE RETURNED.

Returns made because of defects will be replaced or fully refunded, including shipping charges, at our discretion. Please inspect items immediately and contact us to obtain return authorization.

ALL RETURNS MUST BE APPROVED USING THE RETURN REQUEST FEATURE ON OUR WEBSITE.  PLEASE LOGIN TO YOUR ACCOUNT TO USE THIS FEATURE.


ALL 14KT GOLD ITEMS ARE SPECIAL ORDER ITEMS ARE ARE MADE BY OUR SUPPLIER AS NEEDED AND CANNOT BE RETURNED UNLESS THERE IS A MANUFACTURING DEFECT.

Other gift items

Please call us with you questions regarding our return policy regarding these items.

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Holy Family Books & Gifts, Religious Goods, Sandusky, OH